General FAQs

Does make international shipments?
    Yes, we make international shipments. However, please be aware that we do not have any control over country regulations and customs services and some of the order destinations may have special conditions for our deliveries. Please read the Terms & Conditions for further information.

How long does a delivery take?
    Deliveries in Portugal normally take 48 hours to reach their destination, however sometimes it may take longer in special cases.
    International deliveries normally take 8 working days to reach the destination address, but may take longer in special cases.

Is it safe to shop in the online shop? Is my information safe?
    Yes, it is 100% safe to shop at Online Shop. At we take your privacy seriously and guarantee that your data will be treated and kept safe. Please visit the Terms & Conditions for further information.

What payment methods are accepted in the online shop?
    The payment methods available in this Online Shop include Credit Cards like Visa and MasterCard, and payments through Paypal. Direct bank transfer payments may also be accepted under certain circumstances for certain orders - please contact us at for further details.

When will the payment be debited?
   The amount of the purchase will be debited from your card once your purchase has been completed. This may take a few days according to standard bank processes.

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