Privacy Policy © 2021 - - All rights reserved

All rights reserved. The web site and all pages linked to that initiated by are managed by All content contained in these pages may not be reproduced by any means, electronic or mechanical, for any process or storage of information without permission of the
All components of pages, including text, images, files, website design are protected by the laws under the protection of copyrighted and may not be used for commercial purposes without prior permission.
The use of any information on this site that will be required to, so you can be, or not, approved its use in other elements.
All information and data used in the site were previously approved. Any information submitted by form or e-mail to this site will be used for the website, for commercial purposes and for marketing communication purposes.
We believe that the site contains no content that can damage the various systems that can be used to view it. If a problem occurs during your viewing, it is the responsibility solely of the visitor and has no charges for damages and costs that might reserves the right to prosecute individuals or organizations whose actions may affect this web site.

Sites Covered by this Privacy Statement

This Privacy Statement applies to all sites, domains, information portals and records kept by The process of maintaining a website is a process of evolution, and may decide at some future time, without notice, modify the terms of this Privacy Statement. Your use of this website or materials you have obtained indicates that you agree to the Privacy Statement at the time of such use. The Privacy Statement will be published in the existing site and where to check if there was any change at all visits.

Information collected

We collect information about you from various sources, including: Information collected directly from you. Information collected about you when you visit our site, use our service or view our online ads. All information we collect about you may be combined to help us tailor our communications to you. In general, we do not share the user personal information with third parties. Only when required by law and / or public authorities.


The entity responsible for the processing of personal data is Recuperadores Pachinha, Lda., Owner of’s brand and a partner of, Lda. Recuperadores Pachinha Lda. has appointed someone responsible for data protection who can be contacted directly by letter sent to, Zona Industrial da Lagoa, Lote G1, 4950-850 Monção, Portugal.
The personal data of’s customers are treated as they are essential for the continued commercial work of and because they have been subject of consent. The omission or inaccuracy of this data or other information provided by the customer is its own responsibility.
The personal data provided by the customer will be processed and stored in a computerized manner and will be used by for: marketing and sales, customer management and service provision, accounting, tax and administrative management, litigation management, fraud detection, protection revenue and audit, network and system management, information security and physical security control, operator management and compliance with legal obligations.
The processing of data for marketing purposes will be done according to the option of consent manifested by the customer. The consent must be prior, free, informed, specific and unambiguous, expressed in a written, oral statement or through the validation of an option. The customer may object to the processing of data for marketing purposes at any time and by any means.
The personal data are kept by Recuperadores Pachinha, Lda., holder of, for one period of 50 years.
It is guaranteed to the customer the right of access, rectification, opposition, erasure, limitation and portability of their personal data. The exercise of the rights may be requested by +351 251 654 800 or by written request sent to, Zona Industrial da Lagoa, Lote G1, 4950-850 Monção - Portugal or to the e-mail address
The customer can obtain complete and up-to-date information about's privacy and personal data treatment policy, available at, including the categories of data processed, the purposes and legitimacy for treatment, conservation periods and the exercise of rights.
We therefore intend to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and Council of 27th April (General Data Protection Regulation), which shall apply from 25th May 2018.

Your choice

We give you options about the way we communicate with you. We take extraordinary efforts to maintain and deal with your correct and confidential personal data. You may check, correct or update all the contact information that you have provided to

Privacy Controls may update this policy frequently, without any prior notice. If you object to these changes, you must cease your use of our Website. The fact continue to use our Website, after notification of the changes, shall indicate your acknowledgment and acceptance of such changes to the terms and conditions.
At the time of the visit each user have read and accept the above Terms of Use. Any clarification on issues or on the privacy statement should be directed to

Shipping Information

Items sent to countries outside of Portugal might be subject to customs duties, taxes or fees charged by the destination country. The products’ recipient becomes the importer of record of the goods, being the recipient responsible for all the importation taxes and fees.
For international shipments, bear in mind that some’s services might not be available at the destination country. For example product’s instructions, manuals, safety warnings, specifications, labels, among others, might not be shown it the destination country for the goods. It is fully responsibility of the recipient to guarantee that the product can be legally imported to the destination country. When acquiring the product at the website, the receiver becomes the importer of record and has to fulfill all the laws and regulations of the destination country.  


When ordering from, the buyer is fully responsible for guarantee that the product can be imported legally to the destination country.
The recipient is the importer of record and has to accomplish with all the laws and regulations of the destination country. Orders sent to countries outside of Portugal might be subject to customs duties, taxes or fees charged by the destination country. The RECEIVER of an international order might be requested for payment of customs duties, taxes or fees that might be charged once the goods reach the receiver’s country. Additional charges for the customs releases must be covered by the recipient. has no control on these duties and charges, or cannot foresee them. There might be limitations to where and if offers international shipments.
In case the goods the purchase or ore in behalf of another recipient, the buyer also accepts to guarantee subsequent authorizations, in the name of the recipient designated in the order.
This Terms & Conditions are a complement of the standard Terms & Conditions of website. According to those terms, the responsibility and risk of lost of the goods are transferred to the recipient, once the items are delivered to the common carrier company., in Portugal.


All the personal data from our international clients are treated with the maximum confidentially. Therefore, it is important to inform that the shipments for which the crossing of borders is necessary, those same might be object of opening and inspections of the packages, for control by customs and/or post services. may, under certain circumstances, provide orders, packages, parcels, and details about the product to the couriers, which may also be communicated by the carrier companies to the customs authorities and/or post services to facilitate customs’ permissions, as well the fulfillment of local laws and regulations.



The deliver will be done within a period of 8 working days, except when in out-of-stock conditions. In case of out-of-stock, the products will be delivered right after their manufacturing.


The order delivery is divided into two parts:

  • Processing: Order verification, tailoring, quality check and packaging
  • Shipping: This refers to the time it takes for items to be shipped from our warehouse to the destination.

Shipping options

All the shipments will follow according to INCOTERMS (International Commercial Terms), in the transportation category CIP (Carrier and Insurance). Any possible exception must be analyzed and authorized by


The client is responsible for checking the goods, once they are collected, to verify any damage on missing components. The receiver is compelled to inform within a maximum period of 8 days once the product is collected, through the email info In case the return of the product is necessary, all the costs are supported by the client, buyer of the product. reserves the full right to confirm whether there is, or there isn’t, any damage or missing components. All the contacts will be carefully analyzed and an answer will be sent within a period of 72h, after receiving those. may require for any kind of proof (for example video or pictures) of the damage (s) mentioned by the buyer.
It isn’t allowed any kind of exchange of products, with exception the products with manufacturing defect. In case of existence of manufacturing date, recognized by ittenz, a new product will be sent by ittenz to the costumer, free or charges.
We recommend you to use a post/ transportation of parcels service with a tracking code, to send a product with manufacturing defect that might be replaced. That way, it is guaranteed that the package will make it to us in a safety way.

PRICE retains the right to change any pricing without notice. All the prices and orders will be shown and managed in EURO currency (EUR).


It is not allowed to the buyer any kind of cancellation, once the order is done at the website. retains de right to cancel order, having no need or obligation to specify the reasons for such decision. is obligated to inform the buyer about any cancellation, as well the money devolution of the entire amount of the cost of the products.


In the unlikely case of having a item with a incorrect price or with incorrect information, retains the full right to refuse and/ or cancel an order.

Cookie policy


Cookies are small files with alphanumeric information recorded on the hard disk of your computer by the browser. These files are required so that the server can distinguish each user and keep the state during navigation of a user.


Cookies used in ​​are anonymous and are not saved them any personal information of our users or other information allowing to identify personally. Our cookies are used to enhance the experience of our users and to enable us to analyze site usage so we optimize the features it contains.

In ​​are used:

    Session cookies - to take user preferences as the language in which the site should be presented and to keep the Authenticated Users sessions. Cookies of this type are automatically deleted when the browser is closed.
    Persistent cookies - to save necessary information between sessions, for example, is place a cookie of this type to indicate that the user has taken note of cookies policy and to hide the related message. This type of cookie remains on your computer until you get your expiration date or be deleted by the user.

This portal uses the Google Analytics service available to improve site performance registrant general information of the received access using anonymous cookies for this purpose.

Product added to wishlist
Product added to compare.

Os cookies usados em são anónimos, não sendo guardada neles qualquer informação pessoal dos nossos utilizadores, nem outra informação que os permita identificar pessoalmente. Os nossos cookies são usados para melhorar a experiência dos nossos utilizadores e para nos permitir analisar a utilização do site de forma a optimizarmos as funcionalidades nele existentes.